Stephen Smith
Director of Information Technology
Professional Experience
Director of Information Technology
Peak Community Services
2020 - Present
- Created cybersecurity training to teach staff on how to identify phishing scams and avoid malware
- Successfully negotiated a lower price on Samsara GPS/dash cameras benefitting the upgrade of 32 fleet vehicles, saving the company over $10,000.00 per year
- Continually maintained server infrastructure above 99% uptime rating quarter after quarter
- Facilitated a mass refresh of end of life servers, switches, and SAN with zero downtime
- Created a bash script to notify users when their passwords were close to expiring which cut down on the amount of helpdesk tickets by 20%
- Managed a team of 6 in facilities overseeing 11 total properties
IT Support
Ivy Tech Community College
2015 - 2020
- Accepted as a member of a statewide InfoSec Team
- Spearheaded a project to modify SimMan lab leading to a 30% increase in learning efficiency
- DBAN over 300+ hard drives using InfoSec policy
- Designed a Bash script, defaulting the monitors to duplicated mode for Instructor facing PC’s resulting in 25% fewer tickets
- Migrated redirected folders from local server to Microsoft OneDrive and activating Duo two-factor authentication for student and staff accounts
Soft Skills
| Leadership | Customer Service | Project Management
| Negotiation | Policy Writing | HIPAA Compliance\
| Training | Troubleshooting